Item Not Received
If you have not received your ordered item, rest assured that we take this matter seriously. We understand the frustration and inconvenience it may cause. Please check the provided tracking information for the current status of your shipment. If the issue persists, contact our customer support at support@sockzland.com or via Live chat with your order number. We are committed to resolving the situation promptly. In the event that the item is confirmed as not received, we offer a 100% money-back guarantee, ensuring you receive a full refund. Your satisfaction is our priority, and we appreciate your understanding as we work to ensure a positive shopping experience with Sockzland.
Returns
We want you to be completely satisfied with your purchase from Sockzland. If you are not satisfied for any reason, you may return the item within 30 days of receiving it for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at support@sockzland.com. Include your order number and the reason for the return in your email. Our team will provide you with further instructions on how to return the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Refunds
If you haven’t received a refund within the specified timeframe, please check your bank account first. Then, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@sockzland.com.
Exchanges
We are happy to exchange items if they are defective or damaged. If you need to exchange an item, please send us an email at support@sockzland.com with your order number and details about the defect or damage. We will respond with instructions on how to proceed with the exchange.
Cancellations
You may cancel your order within 24 hours of purchase for a full refund. If you wish to cancel your order, please send an email to support@sockzland.com with your order number and the reason for cancellation. If your order has already been processed and shipped, it cannot be canceled, and you may need to initiate a return upon receipt.
Contact Us
If you have any questions about our Return, Refund, and Cancellation Policy, please contact us at support@sockzland.com or through our contact page. We are here to assist you and ensure you have a positive experience with Sockzland.